Privacy Policy

Who we are

 Informational technologies service provider , our website address is: https://spectralboost.com

What personal data we collect and why we collect it

Personal information

Every time you use your web browser to access a website on the internet, it transmits some basic data. This includes, for example, your IP address, your operating system, the browser language, browser type, and some more data. Also, we will know the time of access. Please refer to your Browser vendor to find more details about what data is being sent.

We collect several kinds of information from you, depending on the part of the Site being visited. For example, We collect personal information from you when you register for a newsletter, use our services and products, create a user name and password, provide feedback, send email enquiries or participate in another part of the Site.

The information that We collect is set out on the relevant pages of the Site and may include your name, email address, postal address, postcode, country of residence, daytime and/or mobile phone number.

In general, you can visit the Site without revealing any information about yourself. However, if you choose not to register on the Site you may not be able to use its features to their fullest extent.

We transfer data to the following third-party services:

Paypal. Nick, Email, Order ID and other order data for processing your payments

Tidio Live Chat, used for communicating with our live support team.

Zendesk support. The chat window at the bottom right of the screen. Your entire chat history will be saved, this is required to run our service since we use Zendesk as one of the primary communication methods. We will also send your Nick and Email to identify you as our client within the service.

MailChimp. Email, Nickname is added to Mailchimp Database ONLY if you choose to subscribe for our best offers newsletter 

We transfer anonymous data to the following third-party services:

Tidio Live Chat service (Anonymous data required to contact our live chat support team)

Google Analytics (Anonymous data that helps us to measure website performance) 

Facebook (Anonymous data that helps us to measure website performance) 

While using this website, we collect data on multiple occasions:

While opening and browsing the website your IP address will be logged. This is necessary and is used to fight scammers, improve the security and performance of the website. The data is deleted after at most 6 months (required by Paypal)

When you chat in our Support Chat window, entire chat history will be saved

-If you create a new account we will save the data you provide

-If you provide additional details after checkout in “Order details” form

-If you edit your profile, we will update the data in our database

Data collected during the checkout process.

The data you enter on checkout is stored in our database. Currently, we store the following data: Email, Nickname, Skype, Discord, any data you specify in the “Additional information” field. 

We DO NOT have access to your payment details (credit card etc.), all transactions and payment details are securely handled by Paypal.

Data collected after the checkout process.

The data you enter in “Order details” form are stored in our database. This may include your BattleTag, Server, Character Name, Faction, and other information. 

The e-mail address you provide when registering may be used to inform you about the progress of your order. It may also be used to send you your password, or for any cases where we are legally obliged to contact you. For the e-mails being sent via this website, we use MailChimp. We will never sell your e-mail and we will not use it for marketing unless you subscribe to our newsletter.

Other external email providers we may use:

Our support team may use Gmail or MailChimp to provide you with email support. Both Email providers are situated in the US, which is protected by the EN-US Privacy Shield

Deletion & Correction of private data:

If you want us to delete and/or correct private data that we have collected from you, we may do so only if there are no law obligations for us to keep your data.

You may do so by contacting our support team through one of our contact forms or live chat systems, or by sending us a direct mail at support@spectralboost.com

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

Our website uses cookies for technical reasons to bring you the best experience while browsing our site, we also use third-party analytics that set cookies that help us measure website experience and performance.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

Google Analytics

Facebook

Gmail

MailChimp

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

For purchases, we will retain the data for a minimum of 6 months (required by Paypal)

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

At any time you may contact us to delete and/or edit your private personal data, we may do so only if we are not obliged by law.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Visitor browser information (IP Adress , location etc.) may be send to Google Analytics for measuring and tracking user experience throughout our website.

Tidio Live Chat Service provider may record your chat experience , email , username for logging user experience throughout our website.

Additional information

How we protect your data

We use the most up to date encription services when processing your profile and payment data which may include the latest version of PHP , HTTPS data encription and other methods of internet security.

User Agreement

By registering and/or using any of the services provided by http://spectralboost.com website , you agree to be subject to all of our privacy terms and conditions.

Further Questions

Any further questions you may have , you may use any of our contact options listed on our website or by direct email at support@spectralboost.com